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What's Wrong with the First Call Resolution Metric?

Blog Posts

What's Wrong with the First Call Resolution Metric?
Analytics FCR + 4First Call Resolution metrics Problem Management service desk

What’s Wrong with the First Call Resolution Metric?

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Service Desk Challenges: Reduce Call Volumes
Analytics automation + 3ITSM self-service service desk

Service Desk Challenges: Reduce Call Volumes

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2017: Sustainable strategies or volatile velocity — which will it be?
Featured Analytics + 8connected strategies Corporate Social Responsibility CSR Data Finance Maritime Strategy Sustainability

2017: Sustainable strategies or volatile velocity — which will it be?

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Turn yourself into a believer of advanced analytics for oil and gas
Featured advanced analytics + 5Analytics Big Data Digital Transformation Oil & Gas White Paper

Turn yourself into a believer of advanced analytics for oil and gas

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Advanced Analytics for the Service Industry
Featured advanced analytics + 8Analytics Big Data Digital Transformation Enterprise Service Management Field Service Field Service Management Service Management White Paper

3 tips for field service organizations looking to capitalize on analytics in the age of digital transformation

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Featured Analytics + 9Data enterprise mobility IFS Applications Liveblog mobile traceability warehouse data collection warehouse management WMS

Efficient warehouse data collection – straight into IFS

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Industry 4.0
Featured Analytics + 7Big Data IIoT Industrial Internet of Things Industry 4.0 Internet of Things IoT Manufacturing

Industry 4.0 and embracing disruption

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Prepare to surf a business skills revolution
Featured Analytics + 8Big Data business Business Skills Data Human Resources Internet of Things IoT Strategy

Prepare to surf a business skills revolution

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Damiano Molfetta, the Sauber F1 Team’s Head of Systems Engineering
Featured Analytics + 7Big Data business intelligence Formula 1 Internet of Things IoT principal partner Sauber F1 Team

Q&A with Damiano Molfetta, the Sauber F1 Team’s Head of Systems Engineering

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Analytics Field Service Management + 1metrics

European Service Organizations Focusing On Better Field Service KPIs

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Analytics Big Data + 6dashboard IFS Applications 8 IFS Pulse Oracle real time roadmap

A Roadmap for Technology and IFS Applications

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