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Tom Paquin

Tom Paquin

Director of Global Competitive Intelligence

Tom is the Director of Global Competitive Intelligence. Before joining IFS, Tom was Principal Analyst, Service Management at Aberdeen, where he worked closely with industry practitioners and software providers to help organizations navigate the technology trends transforming field service.

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Articles By Tom Paquin

2022 Gartner Magic Quadrant for Field Service Management Gartner FSM Magic Quadrant + 5Gartner Magic Quadrant Gartner Magic Quadrant for Field Service Management Gartner Magic Quadrant for FSM IFS Field Service Management IFS service management

IFS NAMED A LEADER FOR SEVENTH CONSECUTIVE TIME IN 2022 GARTNER®️ MAGIC QUADRANT™️ FOR FIELD SERVICE MANAGEMENT

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2021 Gartner Magic Quadrant for Field Service Field Service Management + 2FSM Service

IFS Named a Leader for Sixth Consecutive Time in 2021 Gartner® Magic Quadrant™ for Field Service Management

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Service Tasks
Service Service Tasks

How Long Does it take to Schedule 40,000 Service Tasks?

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Carbon Footprint
Managing Carbon Footprint Planning Optimization + 3Scheduling Optimization Service Sustainability

Planning and Scheduling Optimization and Managing Your Carbon Footprint

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Retail Field Service
Field Service retail + 1Service

Is there a Place for Field Service in Retail?

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Telco
Service Service Mobility + 1Telco Service

What Does Better-Than-Desktop Service Mobility Look Like for Telco Companies?

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Service Management
Manufacturing Mobile Operations + 1Service

Manufacturers: Does Your Mobile Strategy Leave Your Field Technicians Behind?

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Service Management
Service service management

Making Service your Competitive Edge

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Outcomes-Based Service
Industrial Manufacturers Outcomes-Based Service

Industrial Manufacturers: It’s Time For Outcomes-Based Service

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Service Strategy
Manufacturing Medical Device Manufacturing + 1Service Strategy

What is the Service Strategy for Medical Device Manufacturers?

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High Tech Service Servitization

How to Get Started with Servitization in High Tech Manufacturing

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Gartner MQ for Field Service Management
2020 Gartner Field Service Management Magic Quadrant Gartner + 2Service Zero-Touch Service

Gartner’s 2020 Magic Quadrant for Field Service Management Reminds Us Why Service is So Important

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