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Sami Musleh

Pre-Sales Director ESM BU

Sami Musleh is the Pre-Sales Director at IFS’ ESM (IFS assyst) unit with an extensive background in ITSM, project management, and ITIL process development and implementation. With more than 10 years of experience, he’s adept at analyzing customer needs and custom-designing solutions that best fit customers’ business objectives and strategies.

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Articles By Sami Musleh

6 Best Practices for Service Request Management

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Why is Effective Service Request Management Important?

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What is Service Request Management? Service Requests vs. Incidents

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How IFS assyst helps fast-track digital transformation

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Portal pitfalls: 7 reasons why no one's using your self-service portal

Portal pitfalls: 7 reasons why no one’s using your self-service portal

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what is risk management in itil

What is risk management in ITIL?

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what's the deal with itom and devops

What’s the deal with ITOM and DevOps?

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5 digital transformation fails you could be making

5 digital transformation fails you could be making

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How AIOps improve service assurance

How AIOps improve service assurance

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What is IT Asset Management? (ITAM)

What is IT Asset Management? (ITAM)

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