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Mark Brewer

Vice President, Service Industries

Vice President for the Service Industry, Mark has been helping organizations drive business transformation for over 20 years. From bringing Service Lifecycle Management solutions to market with Servigistics to introducing Connected FSM to the marketplace with PTC. Mark has worked with some of the world’s largest service organizations including Coca Cola, Dell, GE Healthcare and ThyssenKrupp. In March 2017, Mark was named as one of the most influential people in field service by Field Service News.

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Articles By Mark Brewer

5G Customer Experience + 3Service Telecommunications Telecoms

TELECOMMUNICATIONS AND 5G: FOUR SECTOR PREDICTIONS FOR 2022

Field Service Management FSM + 4IDC Manufacturing PSO Service

Optimized service through transformative orchestration

IFS customers

Featured Customers + 2Service Thank You

Thanks to IFS’s service management customers for helping us stay safe at home

Featured Customer Engagement + 11Customer Experience devices Field Service Management FSM 6 IFS CE IoT Managed Cloud procurement PSO SaaS User Experience

IFS FSM 6: Delivering a superior experience….to everyone!

Harmoniser l’expérience de service pour répondre aux nouvelles attentes des clients.

Featured

3 étapes pour une expérience client connectée et des services inégalés

Harmoniser l’expérience de service pour répondre aux nouvelles attentes des clients.

Featured Experts + 4Industry Experts Service Service Management Servitization

3 steps to creating a connected customer experience for service success

2018 service industry trends

Featured AI + 8AR Artificial Intelligence Augmented reality Digital Twins Field Service Predictive Maintenance Service Service Management

AI, digital twins and IoT to drive the service sector toward a data-driven 2018

Leveraging digital transformation to improve customer service

Featured Customer Service + 4Digital Transformation Field Service Industry Experts Service

When digital transformation and customer expectation collide: the field service predicament

Service Employee

Featured Gartner + 2Service Management Strategy

On the day IFS acquires WorkWave, Gartner publishes its 2017 Magic Quadrant for Field Service Management, revealing that IFS has once again been positioned as a Leader

Contact center agents

Not one, but two Service acquisitions: what’s behind today’s announcement?

servitization of the field service industry

Digital Transformation DT + 6Field Service Field Service Management FSM Service Management Service Providers Servitization

So you are servitizing your business… now what?