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Craig Whytock

Solution Consulting Manager, IFS assyst

With over 16 years of IT Service Management experience, Craig Whytock is a Solution Consulting Manager for ESM (IFS assyst) at IFS, with a focus on helping organizations realize maximum value gains from ITSM/ITOM. With his wealth of knowledge in the ITSM space, Craig has worked closely with numerous clients to understand their most pressing challenges and propose the best solutions that align with their goals.

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Articles By Craig Whytock

#ESM Enterprise Service Management + 2IT Service Management ITSM

Best ITSM Software: 25 Essential Questions to Ask

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What is release management in ITIL?

How ESM breaks business silos

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How ESM breaks business silos

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What is IT change management? | The importance of the IT change management process

Service Desk Challenges:Â Increase First-Time-Fix Rate

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What's Wrong with the First Call Resolution Metric?

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What’s Wrong with the First Call Resolution Metric?

Key strategies for reducing service desk calls

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Key strategies for reducing service desk calls

What is IT Governance (ITG) and why does it matter?

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What is IT Governance (ITG) and why does it matter?

6 tips to improve your ITOM strategy

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6 tips to improve your ITOM strategy